Shipping Policy

Processing Time: AT LUMIMYST, we process all confirmed orders within 24-48 hours, with exceptions only for public holidays and Sundays (processing begins the following business day).

Address Accuracy: Orders with incorrect addresses will be held. Our team will contact you using the information provided for verification; please ensure your email and phone number are correct to avoid cancellation.

Secure Delivery: We use sustainable materials for secure packaging, leading to an industry-leading breakage rate of only 0.001%

Delivery and Tracking Details:

We utilize Leopard Couriers for all product deliveries.

• You will receive your Tracking ID via text message from the respective courier service once the package is dispatched.
• If you do not receive the ID, please feel free to reach out to our Customer Care team for assistance.
• Logistics Partner Unified Access Numbers (UANs):
• Leopard Courier: (021) 111-300-786

5-Day Exchange Policy

We stand by the quality of our products. Should your item arrive damaged or fail to meet the functional description, we will promptly address the issue.

• Eligibility: Exchange requests must be initiated within 5 calendar days of receiving your order.
• Contact Us: Please inform us immediately via our Instagram account or by phone at 03247402877 to start the exchange process.
• Processing: After we receive the defective merchandise, the exchange will be processed within 5 days. We will use the original payment method for the transaction, and all associated fees will be waived.

📝 Policy Notes

• Exchange Eligibility: To be eligible for an exchange, the goods must be returned unused and in their original packaging.
• Refunds: Please note that the company currently does not offer a refund policy.